Frequently Asked Questions
Everything you need to know about our sustainable footwear and services.
What materials are used in Saola Shoes?
We prioritize the planet by using eco-friendly materials including recycled plastic bottles (PET), organic cotton, natural cork, and Bloom foam made from harmful algae blooms.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination but generally range from 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unworn shoes in their original packaging. Please visit our returns portal to generate a prepaid shipping label.
Are Saola Shoes waterproof?
While our shoes are treated for water resistance and quick drying, they are not fully waterproof. They are designed for daily lifestyle wear and light outdoor adventures.
How do I find the right size?
Our shoes generally run true to size. If you are between sizes, we recommend sizing up for a more comfortable fit. You can refer to our detailed Size Guide on each product page.
Are your products vegan-friendly?
Yes, 100% of our current collection is vegan. We do not use any animal-derived glues, dyes, or materials in the production of our footwear.